A study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia.

A study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia. Paper instructions:i A research proposal (with 5 chapters) for DBA level. Title already discussed with supervisor is œA Study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia. To have about 30 references and citation / referencing is Harvard method. To submit 10 pages for Part 1 (Intro, objective & problem statement) & 2 (literature review) for approval first before proceeding with balance 8 pages of parts 3, 4 & 5. Must also provide plagerism report that the paper is not copied.

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