American Journal Of Industrial Engineering

American Journal Of Industrial Engineering

American Journal Of Industrial Engineering


Discuss About The American Journal Of Industrial Engineering?



The digital infrastructure of DELL EMC is created by the wide range of products and services provided by this company. The company DELL provides various offers and this mainly includes the servers, storage and technologies related to Cybercrime. Besides all this the company is also associated with providing of various consulting services related to planning and building of digital capabilities for the private, public and hybrid clouds and mobile applications.

DELL EMC was established in August, 1979 in Massachusetts. A manufacturing plant was opened in April, 1988 in Cork. The DELL EMC is mainly associated with the manufacturing of software and systems for the purpose of information management and storage (, 2018). Despite all this there is a profound impact on the IT industry because of this company for a while, during making of the enterprise data big along with the exclusive focus on the developing and selling data storage associated with data management hardware and software.

Wide range of enterprise product is produced by the DELL EMC and this also includes the hard disk arrays as well as the storage management software. The flagship product of DELL, The Symmetrix was the foundation of the storage network in numerous data centres which are large in size (, 2018). The main vision of DELL is to be the provider of a variety of superior quality innovative products and services to the customers.

Working in the system for the purpose of processing the electronic devices products it can be understood that there are lots of step involved in the process of adding value to the processes. But along with this it also creates a lot of work, needs an excess communication and this initially leads to mistakes of the people.  According to our point of view all this steps are not necessary as per the regulations.

The DPE department of DELL is associated with the dealing of assembly along with the testing servers. It has been noticed that there are too many units which needs to be shut down because of failure in the tests which ultimately results in the mistakes of the people. There is also lack of clear instructions results in the excess communication between the Test Technician and the Software Engineers.

The main objective of this project includes the improvement of the flow of electronic device through the assembly, assembly verification test, basic configuration test, configure to order, and final test processing after identification of all the essential requirements along with the minimization of the wastes that are produced during the process. DMAIC method is used for the purpose of accommodating which will be ultimately help in the orderly progress by this improvement project (Kumaravadivel & Natarajan, 2013).

Project Objective:

Reducing of waste along with the establishment of an efficient process so as to meet the requirements of the customer as well as the regulatory body. This is to be done for the purpose of processing the electronic devices. The main objectives of the project include the following:

  • The minimization of the risks due to the mistakes done by the operators or the technicians during the process by 90%
  • Elimination of stocking the good and only build products according to the order
  • Reduce the time for processing by 15% to 25 %.


Method is any specific procedure or technique that helps in the successful accomplishment of anything. The method, which should be utilized for the purpose of completing this project is DMAIC. This is eventually a fundamental part of the initiative of Six Sigma and is implemented as the improvement process for all other processes. DMAIC can be solely defined as a data driven strategy that helps to improvise the processes. The full form of DMAIC is as follows:

Define Phase: The main problems of this project are excessive stocking goods, excess utilization of e communication, various errors within the tests or assembly and lacking of perfect procedure instruction. This particular phase is extremely important for any project as it helps to define the problems properly (Antony et al., 2012). Dell EMC is suffering as the users are not using the software and hardware resources wisely. The management staffs of Dell EMC, the test technicians and the software engineers are also responsible for the products’ failures. They do not exchange hardware and software related data appropriately for this reason the products are currently having several issues (Jirasukprasert et al., 2014). There are various tools that are utilized in this definition phase. Project Charter, Project Tools and the Process Maps will help to define the project deliverables that will help Dell EMC to know the issues in details.

Project Charter: It is a document, which comprises of the entire definition of six-sigma project. The project charter moreover gives one reference for knowing about the project. The major fields of this particular tool mainly includes project title, project leader, project goals, cost of poor quality, process problem, voice of client and many more.

Project Plan: The project plan of definition stage is nothing but a formal document that solely defines about the schedule of the achievement of project objectives. Most of the time it is a type of Gantt chart, showing all the milestones or activities of the project. it helps to identify the work breakdown structure tasks, various dependencies and task relationship

Process Maps: It is a specific visual representation of the procedure of the movement of any product or service by a process. There are three types of process maps, which include SIPOC, process flowcharts and functional deployment diagrams. The full form of SIPOC is supplier, input, process, output and customer. It is high level process map that is utilized for the successful establishment of project boundaries and scope (Kaushik et al., 2012). The second type is the process flowchart. It enables the entire team of project for watching whether the flow is logical or not. Moreover, it even allows to identify the project delays. The third type of process map is the functional deployment diagram. It is a flowchart that helps to represent various departments.

Measure Phase: In the measure phase, all the current project procedures are documented. The baseline performance is analysed in this phase. Dell EMC in this step can accumulate data from several sources to determine metrics type and defects underlying within the project (Gijo & Scaria, 2014). Dell EMC can assess the risks aroused by human errors. The key tools that can help Dell EMC to acknowledge the risks associated with the project are Pareto charts, Gage R & R, process flowcharts and trend chartsiii. Analyse phase: The analyse phase helps in analysing and isolating the top causes behind CTQ (Critical-to-Quality Characteristic). Dell EMC can assess the top issues behind their project failures in this phase (De Mast & Lokkerbol, 2012). Dell EMC is struggling as their customers are mishandling the hardware and software resources. Also lack of collaboration between the test technician and the software engineers lead to failure of hardware and software units. Dell EMC in analyse phase can know the gaps between the current project performance and the goal performance (Pyzdek & Keller, 2014). This phase gives priority to the improvement opportunities. Like all other phases, the analyse phase consists of tools- Multi-Vary analysis, Pareto chart and fishbone diagrams.

Improve phase: This phase is the fourth phase of DMAIC. The improve phase focuses on the causes in details. The causes are addressed and defined in the analyse phase. The improve phase is intended to mitigate the causes or control the causes. The improve phase can help Dell EMC in achieving desired breakthrough performance (Timans et al., 2012). In the improve phase, the project team of Dell EMC can design creative as well as innovative solutions. The creative solutions can assist Dell EMC in preventing all the problems associated with the units (Ghosh & Maiti, 2014). The hardware units and the software applications are mainly malfunctioning due to the faulty usage of customers. The test technicians and the software engineers also do not exchange instructions among themselves, for this reason the projects are failing. A number of flaws are erupting in the hardware and software resources due to lack of cooperation among the software engineers and the test technicians (Chaudhary, 2014). The project team of Dell EMC can analyse the issues, make plans to mitigate all those issues. The project team implements a plan so that the project can execute successfully. The tools that Dell EMC can use in the improve phase are regressions analysis, hypothesis testing, Design of Experiments (DOE) and analysis of variance (ANOVA).

Control phase: In the control phase, the project plan is deployed efficiently and ethically so that the project team can get long lasting results. Dell EMC can assess how the electronic devices like Assembly, Basic Configuration Test (BCT), Configure To Order (CTO), Final Test (FT) can help them to meet the business deliverables. All the project environments need to be considered and must be controlled well (Albliwi, Antony & Lim, 2015). Dell EMC must assess setup process, procedures settings and other related improvements to successfully accomplish the project. The steps that are taken into consideration in this phase needs to be accomplished well by Dell EMC (Hassan, 2013). The project team of Dell EMC will have to make sure that the project procedures do not get revert back to the ‘old way’ of doing things. Thus, the control phase can assist Dell EMC to gain productivity and market share.


DMAIC method is often seen as the foundation of the Sig-Sigma project. This method would be working as the iterative problem solving method for Dell EMC so as to combat the existing as well as the steady-state processes. The team would be capable of adequately scoping all the problems along with measuring all the current performances, analysis of the root causes of the problem and the inefficiencies. The method also recommends the test and verification processes involved in the improvement of the recommendations, which is initially followed by the implementation of the changes for sustainability on a long-term basis. A much better clarity would be achieved on completion of each step of the DMAIC process. The DMAIC process would greatly help in increased performance of the process along with better efficiency.


The report helps in concluding to the fact that by use of the DMAIC method DELL EMC can greatly improve all its processes. The different stems involved in the DMAIC process will help the organisation in identifying the various area where there is a need of improvement. Better methods are to be adopted so as to decrease the mistakes due to excess communication. After identification of this areas the process will greatly help DELL EMC in improving its flow of the electronic devices through the assembly, assembly verification test, basic configuration test, configuration according to the order, and lastly the final testing process. The DMAIC method will help DELL EMC in identifying all the key problems like the mistakes done by peoples, unnecessary steps and many more. This method would then analyse the problem thoroughly which would be followed by the improvement phase and lastly the control phase in which the improvements are implemented.

Value Stream Mapping:

The new process would involve the elimination of the internal storage thereby saving time required for the processing of the goods. Along with this a better communication system also help in the other processes involved in the manufacturing. Only the final item is delivered when the product passes the final testing process. American Journal Of Industrial Engineering

Contribution Of The Student:

To successfully complete the project, a team is required to identify all the project activities.

Project Sponsor

Cormac Donovan communicates about various factors of the project activities with the stakeholder groups. The project sponsor provides assistance, specifies the procedures by which the project activities can be achieved. American Journal Of Industrial Engineering

Project Leader

James Atkinson communicate with the team members and set up a project plan. The project plan has specific goals and objectives that must be fulfilled. It is the responsibility of the project leader to assist the team members whenever required. The project leader must assure sustainable results.

Team Members

Mark Lucak and Marius Pomito are the team members and they are responsible to give quality performance, quality outcome. The team members develop procedures maps, they assist in data capture and they are responsible to improve all the project activities. It is the responsibility of the project team members to accomplish the project successfully.


Albliwi, S. A., Antony, J., & Lim, S. A. H. (2015). A systematic review of Lean Six Sigma for the manufacturing industry. Business Process Management Journal, 21(3), 665-691.

Antony, J., Singh Bhuller, A., Kumar, M., Mendibil, K., & Montgomery, D. C. (2012). Application of Six Sigma DMAIC methodology in a transactional environment. International Journal of Quality & Reliability Management, 29(1), 31-53.

Azizi, A. (2015). Evaluation improvement of production productivity performance using statistical process control, overall equipment efficiency, and autonomous maintenance. Procedia Manufacturing, 2, 186-190.

Chaudhary, G. (2014). Six Sigma Concepts: a Complete Revolution. International Journal of Emerging Research in Management &Technology, 3, 82-86.

De Mast, J., & Lokkerbol, J. (2012). An analysis of the Six Sigma DMAIC method from the perspective of problem solving. International Journal of Production Economics, 139(2), 604-614. (2018). Dell EMC Services | Dell India. Retrieved 12 February 2018, from

Ghosh, S., & Maiti, J. (2014). Data mining driven DMAIC framework for improving foundry quality–a case study. Production Planning & Control, 25(6), 478-493.

Gijo, E. V., & Scaria, J. (2014). Process improvement through Six Sigma with Beta correction: a case study of manufacturing company. The International Journal of Advanced Manufacturing Technology, 71(1-4), 717-730.

Hassan, M. K. (2013). Applying lean six sigma for waste reduction in a manufacturing environment. American Journal of Industrial Engineering, 1(2), 28-35.

Jirasukprasert, P., Arturo Garza-Reyes, J., Kumar, V., & K. Lim, M. (2014). A Six Sigma and DMAIC application for the reduction of defects in a rubber gloves manufacturing process. International Journal of Lean Six Sigma, 5(1), 2-21.

Kaushik, P., Khanduja, D., Mittal, K. and Jaglan, P., 2012. A case study: Application of Six Sigma methodology in a small and medium-sized manufacturing enterprise. The TQM Journal, 24(1), pp.4-16.

Kumaravadivel, A., & Natarajan, U. (2013). Application of six-sigma DMAIC methodology to sand-casting process with response surface methodology. The International Journal of Advanced Manufacturing Technology, 69(5-8), 1403-1420.

Pyzdek, T., & Keller, P. A. (2014). The six sigma handbook(Vol. 4). New York: McGraw-Hill Education.

Timans, W., Antony, J., Ahaus, K., & van Solingen, R. (2012). Implementation of Lean Six Sigma in small-and medium-sized manufacturing enterprises in the Netherlands. Journal of the Operational Research Society, 63(3), 339-353.

American Journal Of Industrial Engineering