answer these 10 questions based on the chapter 4 of the book.
For Chapter 4 of KM book, pls try to think and find answers for the following questions. I’ve attached the book below
1. A company is about to lose two of its key people due to retirements. One individual is highly outgoing, very social and has been actively involved in a variety of training activities. The other individual prefers to be given a list of questions that he will have to answer before each interview and seems fairly reluctant to embark upon the project. Outline a knowledge capture strategy for each of these individuals. How would your approach differ? What do anticipate to be the major obstacles with each of the persons involved? How would you select the best techniques to use given these obstacles?
2 The same organization has also requested a long-term knowledge continuity strategy to ensure that knowledge is not only captured from key departing individuals but that this knowledge is coded and retained in organizational memory systems. Outline how you would develop and implement such a strategy. Describe the key techniques you would use and justify your selections.
3 What are some of the major obstacles in trying to capture and codify tacit knowledge? How would you address these challenges?
4 How would you decide on the best approach (or combination of approaches) to tacit knowledge capture? What are some of the criteria you would need to know in order to make the best possible choice?
5 Why are stories a good way of capturing tacit knowledge? How do people learn from them? How would you ensure that they are preserved in organizational memory?
6 What are some of the key reasons why it is important to codify knowledge once it has been documented? Name at least three reasons and provide examples.
7. Why is it important to document decision audit trails? What are some consequences that could ensue if only the decision is captured?
8 What are the major benefits of developing a visual representation or mental model of an expertâ€™s knowledge? Is there an advantage to having them? Provide some examples.
9. What is the relationship between a taxonomy of knowledge and organizational memory?
10. Discuss at least three ways in which tacit knowledge can be captured from a group and then preserved in organizational memory. What are the pros and cons of each approach?