business process management discussion6

business process management discussion6.

Topic: Performance Management

When it comes to performance management and measurement, it is said that “you get what you measure” or “you get what you set.” When studying issues in this area, it is very useful to see cases where management motivated the unintended behavior from employees.

For this Discussion, research and summarize an article that discusses a situation in which the performance management and measurement systems put into place either failed to promote the desired behavior, or outright backfired. Include the following details:

  1. Brief description of the situation.
  2. The desired outcome.
  3. The actual outcome.
  4. Reasons why the effort failed.

business process management discussion6