business process management discussion6.
Topic: Performance Management
When it comes to performance management and measurement, it is said that â€œyou get what you measureâ€ or â€œyou get what you set.â€ When studying issues in this area, it is very useful to see cases where management motivated the unintended behavior from employees.
For this Discussion, research and summarize an article that discusses a situation in which the performance management and measurement systems put into place either failed to promote the desired behavior, or outright backfired. Include the following details:
- Brief description of the situation.
- The desired outcome.
- The actual outcome.
- Reasons why the effort failed.