case study 2500

Key elements:

· Enterprise Resource Management (ERP) systems

· Identifying and managing stakeholders

· Incremental vs. big bang implementation


1. Describe the initial approach for IT decision making at Cisco. Why was this approach ineffective?

2. Why did the Cisco functional managers resist the new ERP system? How did the project team overcome their resistance?

3. Was the ERP implementation team smart or lucky? Give examples from the case to support your answer.

4. What best practices for managing an ERP implementation were demonstrated by Cisco in the case?