discuss in 500 words or more the top 5 details that should be included in your cloud sla

Discuss in 500 words or more the top 5 details that should be included in your cloud SLA.

Use at least three sources. Include at least 3 quotes from your sources enclosed in quotation marks and cited in-line by reference to your reference list. Example: “words you copied” (citation) These quotes should be one full sentence not altered or paraphrased. Cite your sources using APA format. Use the quotes in your paragaphs.