1. Analyze Chapter 9 in the textbook. Provide four ways in which quality and safety are achieved in the health care industry. Offer anecdotes from your own experience to enrich this discussion.
2. How do your health care providers (e.g., hospital, emergency department, personal physician) keep you safe from being harmed by the effects of health care services? What could your providers do better to keep you safe?
Each question should be 250 words