from a social media perspective how apple uses social media on customer services and support

From a social media perspective, how Apple uses Social Media on Customer Services and Support:

– describe how the social media is being used

– what technologies are being utilized

– how business processes work

– how effective they are


  • Need to have an overall impression and recommendations for improvement if needed
  • Social media includes but not limit to: Twitter, LinkedIn, Facebook, YouTube, etc.…

At least 600 words.

APA format.