hosp3005 leading service excellence in the hospitality industry pew 27103

hosp3005 leading service excellence in the hospitality industry pew 27103.

My Group already did the Phase 1234. This is the only part i need to do. I will put their work in the files, and I wish you can see his part first. I am doing the “Boston Marriott Copley Place”. Thank you.

Phase 5 – Control

Your group will prepare a report on how to continue the improvement process. Answer the following points:

– Describe what they could do to monitor these changes, (2-3 pages)

-Describe what they could do to ensure improvement occurs in the future, (2 pages)

-Describe what you/group learned, (1 page)

-Describe what you/group would do differently if you needed to do this project over, and (1 page)

– Describe which of these skills and tools you feel are most valuable in the “real world”. (1 page)

Please cite chapter and page number(s) used in answering each question.

hosp3005 leading service excellence in the hospitality industry pew 27103