pjm440 mod2 peer discussion responses 200 words each

Please reply to both POST1: and POST2: in at least 200 words. I have included my original post because the professor has asked a question about my post. The professors question is marked as POST1:

Original Post:

In Part 1, section 8.2 of the PMBOK ® Guide – 6th edition, several data analysis and data representation tools and techniques are presented to manage quality. Describe a scenario about how a data analysis tool or technique and a data representation tool or technique may be used in practice. Explain how you have used them in the past and how you will use them in the future.

My Post:

Hello Class,

Data Analysis and Representation Tools

Data analysis and representation tools are of great importance in guaranteeing efficient quality management in any organization. Lack of these tools renders an organization incapable of mitigating the potential risks that could lead to the deterioration of quality. When this happens, there is a chance of significant losses being incurred in other areas within the organization (Grant, 2016). Particularly, there is too much information that may end up being meaningless if not well analyzed and represented. Therefore, having the right analysis and representation tools helps the management to draw accurate conclusions when managing projects. There are definite steps that one needs to follow to achieve the best data analysis and representation. These steps are specific, depending on the process in question and the expected result.

Remarkably, data representation is about presenting data to the right audience at the right time and in the appropriate forum. The tools and technologies around data representation are evolving each day. One of the most useful data representation techniques for managing quality is the histogram (Project Management Institute, 2017). This involves the design of a figure that indicates the distribution of various parameters against a certain variable. This technique is crucial in data representation in managing quality as it offers a specific illustration of the data under study. For example, it is possible to represent the number of defective goods in a particular batch of delivery. This representation is easy to interpret at a glance, making histograms some of the clearest data representation tools to use in quality management.

On the other hand, data analysis in quality management is also a crucial area where the application of the appropriate technique is key in deriving the right results. One of the critical data analysis technique is process analysis (Project Management Institute, 2017). This is applied in checking the precision involved in a particular process in a firm. Process analysis is aimed towards developing corrective measures to streamlining a particular process. In that regard, the analysis method looks into the problems experienced in the process and suggests the appropriate corrective measures to ensure a more accurate process.

References

Grant, D. (2016). Business analysis techniques in business reengineering. Business Process Management Journal, 22(1), 75-88

Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Sixth Edition. Project management journal, 44(3).

POST1:

The careful process of data collection must guarantee effectiveness. It is not enough to plug numbers into formulas or artifacts but careful planning of data collection, deep analysis to draw valid statistical conclusions, and making a disciplined transition to address the original inquiry. (Juran and Gryna).

Some data representation techniques include affinity diagrams that can organize potential defect causes into groups.. (PMBOK). What data representation technique is the most useful to your experience?

Regards.

Juran, J. M., & Gryna, F. M. (1988). Juran’s quality control handbook. New York: McGraw-Hill.

Project Management Institute,. (2017). A guide to the project management body of knowledge (PMBOK guide): And, Agile practice guide.

POST2:

As a Campaign Manager for a marketing firm, I used the Document Analysis method quite frequently. This analysis method involves analyzing various documents produced as part of the project control processes. These documents can include quality reports, test reports, performance reports, and several others. These documents focus on the processes that may be jeopardizing the quality or success of the project or the requirements to the project (PMI, 2017).

At my company, we do a lot of quality reports and performance reports for our agents. The quality reports are done by our quality assurance team as they listen to phone calls and determine if the agent is performing up to our standard. The QA team uses histograms when presenting this data to give us a visual of agent rankings and overall quality rankings for each campaign. The performance reports are used if an agent needs to improve in a certain area. We talk to the agent, coach them on the quality that needs improvement, and then document that meeting so that we can keep record of what was discussed and set goals for improvement.

As a future project manager, I would be using the Document Analysis method and possibly several others. I am familiar with Document Analysis and it has proven itself successful in the past so it’s something I’d want to implement in the future. I think it could be very useful in project management so that, during the planning stages when the team is being chosen, those documents can be reviewed to determine the best possible candidates for each individual project.

Reference:

Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Sixth Edition. Project management journal, 44(3).