read the case and answer the questions please

Case Questions:

  1. What would you recommend that the hospital do to improve patient flow to the ICUs?
  2. Why do you think that several people didn’t follow the officialprocedure for requesting ICU beds that day? Do you think this is a big problem? Why or why not?

In Exhibit 5, analyze chain of emails including Dr. Rogers’ original e-mail. What do these emails show about Brigham and Women’s Hospital’s organizational climate for learning from mistakes? As ChiefMedical Officer for the hospital, how would you respond to the situation?