- What would you recommend that the hospital do to improve patient flow to the ICUs?
- Why do you think that several people didnâ€™t follow the officialprocedure for requesting ICU beds that day? Do you think this is a big problem? Why or why not?
In Exhibit 5, analyze chain of emails including Dr. Rogersâ€™ original e-mail. What do these emails show about Brigham and Womenâ€™s Hospitalâ€™s organizational climate for learning from mistakes? As ChiefMedical Officer for the hospital, how would you respond to the situation?