The rise of social media and smart devices (business communication to customers)

The rise of social media and smart devices (business communication to customers) 

Abstract,(10 lines max) keywords and table of contents 3 pages for the article (+0 lines / -10 lines) 3000 words max (from introduction to conclusion) 1 or more pages for bibliography Appendix for your fully cited and referenced images and tables. Must use LNCS 1703 Templates