use quality improvement tools and practices for continuous improvement

In this case study, the authors discussed the impact of using Quality Assurance Matrix (QAM) and Quality Control Story techniques in the automotive industry field, and how it can increase the quality performance and customer satisfaction.

  • In brief, explain the meaning of quality assurance matrix and quality control-story methods discussed in the case. (Minimum of 200 words), {1.5 Mark}
  • Describe the tools that can be implemented in the application of Quality Assurance Matrix (QAM) and Quality Control Story. (Minimum of 150 words), {1.5 Mark}
  • Based on the described process and examples given of Quality Assurance Matrix (QAM) and Quality Control Story techniques, create your own example using one of these techniques. (You are free to choose the industry field and the product or service type). (Minimum of 200 words), {2 Marks}.