What is the effect of a departmental- wide implementation of a new workflow process on the approval or denial of medical treatment timeframes for utilization review managers. Academic Level : Professional Paper details I need someone with UM background and experience to help with completing the paper. I need a revision based on feedback from the professor. I am currently in a doctorate program for my DNP. I work in Utilization management for an insurance company. The focus of the project is to identify a new workflow process to improve turnaround time for decision making compares to the use of standardized approval and denial process for inpatient case reviews.